Casey’s Furniture Automates Paper-based Order Fulfillment

By Matthew Brine

Casey’s furniture, a family-owned business founded in 1921, is one of the longest-standing furniture retailers in Ireland. Their manual paper-based order fulfillment processes were causing costly delays, inefficiencies and errors. Many of the errors were expensive to fix and caused long delays for customers. Some employees were spending the equivalent of a full day per week on paper-based busywork to keep the business running.

Casey’s worked with Inpute Technologies, an Open Text Fax and Document solutions partner in Ireland, to digitize and streamline their order fulfillment process with an integrated, paper-free content solution utilizing Microsoft and Open Text technologies.

Casey’s orders are now routed for approval by Microsoft Dynamics NAV and Open Text Workflow Server, .NET edition and then electronically faxed to suppliers via Open Text Fax Server, RightFax Edition. Finally, they are stored in an accessible, easy-to-manage digital database with Open Text Document Server, Alchemy Edition. Employees also have the benefit of being able to send and receive faxes directly from their desktop and to utilize many of the other features of RightFax and Alchemy.

RightFax is the world’s leading fax server for sending and receiving mission critical documents such as purchase orders, invoices and legal agreements where secure transmission and proof of delivery is required. RightFax is used to reduce costs associated with standalone fax machines and paper-based processes.

RightFax has extensive integrations and product certifications with Microsoft, Oracle, SAP and other business applications and is the product of choice for unified communication vendors such as Cisco and MFP vendors like HP, Ricoh and Xerox. RightFax is a leader in production fax and FoIP (fax over IP) solutions and has over 100,000 servers installed worldwide.

Alchemy is a cost effective document imaging and archive solution for departments, work groups and small-to-medium businesses. Alchemy creates a digital file cabinet for your organization so you can securely store any document type and then find it within seconds, even years later. Thousands of customers use Alchemy today because it is easy to install, configure and use.

Among other results, Casey’s Furniture:

Eliminated fax machines and unessential printing for a reduction in printing and stationery costs of more than 60%.

• Reduced average time for order delivery to suppliers by up to eight days.
• Increased profit margins by meeting discount deadlines and reducing duplicate orders.
• Reduced order-related busywork close to 20 percent.
• Sped response time to customer inquiries by up to two weeks

Casey’s Furniture also improved customer service by increasing quality control and consistency of order-related processes, minimized redundant tasks across branches with central, integrated management and supported distribution efficiency with accurate, accessible information.

To read the full Casey’s Furniture customer success story, go to Casey’s Furniture Success Story.

Do you have a customer success story around RightFax or Alchemy? I would love to hear about it. You can contact me at mbrine[at]opentext.com and you can follow me on Twitter at www.twitter.com/mattbrine.

Matthew Brine
Vice President
Fax and Document Distribution Group
Open Text Corporation

http://faxsolutions.opentext.com/ and http://www.futureoffax.com/

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