Essar Replaces Fax Machines with FoIP Using RightFax Integrated with MS Exchange and Avaya

By Roopesh Mistry and Ruchir Sharma, Rincon India

It is always a pleasure to meet CxOs of large corporations with a vision to consolidate infrastructure and go green. The Essar Group is a multinational conglomerate and a leading player in the sectors of steel, oil and gas, power, communications and business process outsourcing (BPO), shipping, ports and logistics, projects, and minerals. With operations in more than 25 countries across five continents, the group employs 70,000 people.

When we met Mr. Jayantha Prabhu, CTO, Mr. Prasad Patil – DGM IT and the IT team, they were using multiple fax machines of different brands spread across the group and managing these fax machines was proving to be a challenge. They opted for OpenText RightFax as a centralized solution and decided to integrate RightFax with their existing infrastructure i.e. Microsoft Exchange and Avaya VoIP.

With RightFax integrated with MS Exchange, Essar employees manage their faxes directly from the already familiar mail interface. Sent and received faxes are automatically archived for immediate or later use. By integrating RightFax with their Avaya IP infrastructure, RightFax is now on a virtual server with high availability.

We plan to further fax-enable their MS SharePoint collaboration platform, SAP system and Microsoft Dynamics CRM Servers.

Read the complete case study.

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