OpenText Fax & Document Distribution Group

By Todd Curtis of ProcessFlows

I suppose the real question is “How secure are the documents sent or received on the fax machine in the corner of your department?”

Todd Curtis, Public Sector Sales Manager from ProcessFlows, an OpenText UK Distributor answers:

Unfortunately, the answer is not secure at all.

The vast majority of Public Sector organisations I visit have this in common; they are all wasting approximately £50,000 annually on phone line connections and consumables for fax devices that lack  integration with  business systems, offer no document security, and waste paper.

Think about it–anyone in your organisation can send documents from a fax machine–without any authority or proof of sender.

Fax security should be a major concern for any Public Sector organisation.

Safe Havens, a locked room with a dedicated fax machine, are deployed throughout the National Health Service (NHS)  These are secure up to a point, but that room could be used for other services.

OpenText RightFax would provide 100′s of fax Safe Havens within your organisation at a reduced cost, compared to your current fleet of fax machines.

Xerox was the first photocopier company in the UK to integrate their Multi Function Printers (MFPs) into RightFax. This meant an organisation with this combined solution could remove all the costs associated with fax machines (fax toners, fax maintenance, phone line rentals). The combination of MFPs and RightFax not only improves document security, it also provides a reduction in carbon and paper wastage as well as greater staff efficiency.

All public spending is under scrutiny.  I urge you to find a project with a quicker ROI, that can be implemented with minimal internal resource and delivers all of the following benefits:

• Improved document security
• Reduced costs
• Improved staff efficiencies
• Decreased carbon emissions

Integrating your photocopiers with RightFax and removing your fax machines will do all this.

Do you

• Use standalone fax machines?
• Work in the Public Sector?
• Want to improve document security, reduce costs and improve staff efficiency?

ProcessFlows serves as UK Distributor, Support Centre and Authorized Training Partner for OpenText RightFax and OpenText Alchemy. For more information on ProcessFlows, contact tcurtis@processflows.co.uk.

Memorial Health System of Colorado Springs started as a community-based hospital that quickly grew to a Level II Trauma Center now consisting of three hospitals and regional clinics. Memorial handles an impressive volume of more than 15,000 faxes per week, both incoming and outgoing. According to Scott Port, Application System Administrator at Memorial, “close to 90 percent of faxes are related to direct patient care.” To support their fax communication load, Memorial relied on nearly 400 fax machines scattered throughout their regional facilities.

With the expert guidance from OpenText Premier Partner Satori Solutions, Memorial turned to RightFax for a more productive, cost-effective method of document management to benefit patient care.

Read the complete case study.

On Monday August 17, Open Text’s fax and document distribution group released the Open Text Fax Connector for Xerox EIP MFPs. This connector allows customers to free the information which is trapped in paper documents by utilizing Xerox Multifunction Products equipped with Xerox’s Extensible Integration Platform (http://www.office.xerox.com/eip/enus.html) to scan documents into the Open Text Fax Server, RightFax Edition for distribution.

Open Text customers have tens of thousands of MFPs currently connected to their Open Text Fax Servers. We have helped these customers achieve significant cost control through resource consolidation by eliminating multiple stand-alone fax machines, modems, phone lines and supplies, and MFP fax kits. We have also helped customers to enhanced security and compliance by providing tamper-resistant document delivery and auditing of fax documents.

Customers IT departments have enjoyed simplified, centralized document distribution management and have optimized their IT infrastructure investments by integrating their Open Text Fax Servers with EIP Enabled MFPs, email, document management, ERP, workflow systems, making a more efficient and connected work environment.

We have also integrated the Fax Connector with Xerox’ Secure Access Unified ID System (http://www.office.xerox.com/software-solutions/xerox-secure-access/enus.html) which allows someone to swipe their badge on the Xerox MFP in order to authenticate themselves to the Fax Connector. By authenticating themselves either via the embedded MFP keyboard or using Secure Access, you receive a more personalized experience at the MFP front panel. For instance, when addressing a fax, you can select entries from your phonebook rather than just a shared phonebook. Also, faxes are sent from your account rather than from a guest account which helps with auditing for compliance purposes.

For more information please visit:

http://faxsolutions.opentext.com/mfp-solutions.aspx